“We”, “Our” and “Us” means UQ Sport Ltd, its employees, agents and contractors and where the context permits, includes The University of Queensland.
“You” and “Your” means the participant who is placing a booking or enrolment.
A “booking” is the hire of any of our Our facilities (e.g. court, oval) or the purchase of any of Our services (e.g. personal training). An ”enrolment” is the purchase of any of Our programs (e.g. UQ Sport Kids, short courses, social sport).
All transactions must be paid for at the time of making the booking or enrolment unless You are an approved creditor. Bookings and enrolments are not confirmed until payment is made. We reserve the right to cancel a booking or enrolment at any time before payment has been made. Upon placing a booking or enrolment You will be issued or emailed a receipt to confirm Your booking or enrolment.
Cancellations, transfers and refunds
Please choose carefully - no refunds will be given if You have simply changed Your mind.
In the event UQ Sport cancels a booking or program enrolment We will transfer Your booking or enrolment to an alternative time or We may offer a refund if a suitable alternative booking or enrolment is not available.
If you fail to attend Your booking or enrolment or cancel a booking or enrolment less than 24 hours’ notice before the scheduled booking, service or enrolment time, all monies paid will be forfeited.
If You cancel your booking or enrolment more than 24 hours before the scheduled booking, service or enrolment, Your booking or enrolment may be transferred to an alternative time. In exceptional circumstances, We may agree to refund Your payment. A request for a refund due to exceptional circumstances must be accompanied by supporting evidence, such as a medical certificate, for the refund to be authorised. All cancellations and requests to transfer bookings or enrolments should be made via UQ Sport on (07) 3365 6612 or email@example.com.
In the event of wet weather please contact UQ Sport on (07) 3365 6612 to check if Our facilities are open and bookings and enrolments are proceeding.
Venue hire, large group bookings and events
For exclusive hire of a venue or facility, or to hold an event, please contact UQ Sport on (07) 3365 6612 or firstname.lastname@example.org for more information.