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Gatton Customer Service Officer - Casual

  • Casual position located UQ Sport Fitness & Aquatic Centre Gatton
  • Fun and energetic environment
  • Free access to all UQ Sport venues

UQ Sport

The UQ Sport Fitness and Aquatic Centre at Gatton is a state of the art $4.1m facility that has all of your fitness needs covered. The centre consists of a massive weights and cardio room, 25m heated year round pool, change facilities and an undercover BBQ and function space.

UQ Sport, winner of the HRD Bronze Employer of Choice award, employs over 70 permanent staff and over 240 casuals throughout St Lucia and Gatton campuses. As an employer we pride ourselves on our commitment to achieving work life balance through flexible working arrangements, health and wellbeing initiatives, and providing a fun and supportive environment.

The role

UQ Sport is seeking motivated and enthusiastic casual Customer Service Officers to join our energetic and fun team! This is a fantastic opportunity for anyone dedicated to delivering outstanding service. Reporting to the Gatton Manager, this role is responsible for providing a consistent and safe customer experience and ongoing promotion of UQ Sport’s products and services to the UQ Community. This opportunity will excite a hardworking and reliable performer.

Duties and responsibilites

In this role you will be responsible for delivering exceptional customer service to current and potential UQ Sport customers. You’ll ensure the safety of all patrons of the Centre by effectively preventing and responding to emergency situations. You’ll deliver initiatives to increase involvement of key stakeholders in UQ Sport programs and venues, whilst maintaining a positive profile for UQ Sport in the wider University community.

Skills and experience

You’ll have a minimum of 12 months experience in a customer service and aquatic centre environment. You’re self-motivated, energetic and personable, with a commitiment to customer service excellence. Your confidence, resilience and excellent communication skills will enable you to stay calm and effective during emergency situations. Your exceptional relationship building skills will see you integrating well within the organisation.

To be successful in this role you must have the following qualifications:

  • First Aid and CPR Certificates
  • RLSS Pool Lifeguard.
  • Blue Card


  • FREE access to all UQ Sport venues
  • FREE entry to group fitness programs
  • Discount on a range of UQ Sport offerings
  • Access to the Employee Assistance Program (EAP)

How to apply

To apply please email your resume and cover letter outlining how you meet the essential requirements as listed in the position description to hrapplications@uqsport.com.au . Please note applications without a cover letter will not be considered.

For further information, please contact Sarah Bundy, Gatton Manager on sarahbundy@uqsport.com.au.