Careers

About this opportunity

We’re looking for a Shift Supervisor to oversee the day-to-day operations at the UQ Sport Tennis Centre on Monday to Friday morning shift roster. This role will be responsible to ensure exceptional customer service, seamless venue presentation, and effective staff management. As well as, maintaining a positive, organised, and efficient environment at the Tennis Centre.

We’re seeking someone with strong leadership skills, a passion for customer service, and the ability to work proactively within a team environment. The ideal candidate will demonstrate initiative, strong communication abilities, and a commitment to fostering a positive work culture.

To succeed in this role, you will need to lead by example, engage and motivate your team, and take ownership of daily operations while ensuring health and safety standards are consistently upheld.

In this role, you will:

• Provide exceptional customer service, resolve complaints, and assist with bookings and enquiries.
• Racquet Stringing services.
• Manage venue operations, including setting up and packing equipment, maintaining a tidy environment, and ensuring a professional presentation
• Lead staff in tasks such as scheduling, rostering, and providing training.
• Ensure facility usage compliance, identify hazards, and manage incidents.
• Assist with stock management and ensure adequate resourcing for events and daily operations.

To be successful, you will need:

• First Aid and CPR certification.
• Blue Card certification.
• At least 12 months’ experience in a retail or customer service environment.
• Tennis racquet stringing experienced would be highly regarded
• Strong leadership skills with the ability to delegate tasks and engage a team.
• Proven cash handling experience and familiarity with Point of Sale systems.
• Excellent communication, customer service, and interpersonal skills.
• Ability to perform manual handling tasks, including lifting up to 15kg.
• A passion for continuous learning and improving customer experiences.

View the PD for this Role Here!

How to apply

Let us know why you’d make a great addition to the UQ Sport team!  Apply through Seek with your CV and a 1-page cover letter.

Applications will be reviewed as they are received.

We are committed to providing a fun, safe and supportive service environment for all our customers and clients, including children and young people. For this reason, please be advised that as part of our recruitment process you may be subject to blue card screening, reference checks, and identification/qualification verification. We may request that you disclose any information relevant to your eligibility to engage in our programs involving children and young people.