To enrol in a Learn-to-Swim program please contact the Aquatic Centre reception staff.
You can track your child’s progress via our My Account portal by clicking or tapping the ‘Courses’ tab. Once logged in, you can also move your child up to the next level in consultation with their teacher, when they’re ready to progress, and change your lesson to another day or time.
You can change your class enrolment via our My Account portal by clicking or tapping the ‘Courses’ tab. Please note, changing your enrolment to another day or time may vary your Direct Debit payment. You will be notified of any price changes prior to confirming the change.
Yes! Children can practice their swimming at any time at the Aquatic Centre, providing a Casual Entry Pass has been purchased.
All UQ Sport enrolments are paid in advance. Customers are required to give 28 days’ notice prior to their last lesson and complete a minimum of one (1) payment prior to cancelling. Please see the Swim School Enrolment Terms and Conditions.
If your child is booked in to attend two (2) or three (3) Learn-to-Swim lessons in a single week, or you have more than one child enrolled in classes, you may be eligible to receive a discount (available on selected class times and levels).
Please contact the Aquatic Centre reception staff for more information.
On most occasions we require children over the age of three (3) to attend an assessment to establish what level best suits them.
Our Deck Supervisors continually monitor the progress of each child, ensuring they are placed in the level most appropriate to their swimming skill and ability. You can track your child’s progress via our My Account portal by clicking or tapping the ‘Courses’ tab.
When your child has been assessed by a Deck Supervisor as being ready to move up a level, you will be notified of the assessment outcome. You can move your child up to the next level online via our My Account portal, or in-person at the reception desk.
Our Deck Supervisors continually monitor the progress of each child, ensuring they are placed in the level most appropriate to their swimming skill. You can track your child’s progress via our My Account portal by clicking or tapping the ‘Courses’ tab.
When your child has been assessed by a Deck Supervisor as being ready to move up a level, you will be notified of the assessment outcome. You can move your child up to the next level online via our My Account portal, or in-person at the reception desk.
Kids Learn-to-Swim classes are held in both the Program Pool and the 25m Pool. The following Learn-to-Swim classes will be held in the Program Pool:
The following Learn-to-Swim classes will be held in the 25m Pool:
The ratio of children to instructors for each level is as follows:
Tadpoles – 1:6
Frogs – 1:6
Seahorses – 1:6
Turtles – 1:3
Starfish – 1:3
Octopus – 1:4
Crocodiles – 1:5
Stingrays – 1:6
Barracudas – 1:10
Swordfish – 1:10
Guardian participation is required if your child is participating in a Tadpoles, Frogs or Seahorses lesson. For all other classes, parents and carers are required to sit by the Pool whilst their child completes their lesson.
All children under the age of 15 must be accompanied by an adult at all times. Guardians must stay within the confines of the UQ Sport Aquatic Centre during the lesson, and bear responsibility for providing aid, should it be required.
You are also responsible for taking your child to the bathroom during the lesson if required, and must be poolside at the conclusion of their lesson.
If your child has any medical conditions – such as asthma, anaphylaxis or epilepsy, or requires any medication to be administered during a program – please alert UQ Sport staff. The child’s guardian must also lodge an Action Plan (a written document stating all required medical actions) to the Program Coordinator prior to commencement of the program.
UQ Sport has a number of policies and procedures in place to ensure your child can participate in a fun and safe environment that fosters growth and learning. These policies include, but are not limited to, Sun Safety, Child Protection, Programming, Staff Codes of Conduct, First Aid, Administration of Medication, Grievances, Emergencies, Arrival and Departure and Behaviour Management.
Yes! UQ Sport is insured for Public Liability and Professional Indemnity.
Children attending Learn-to-Swim programs should bring a towel, swimming cap, sunscreen, swimmers, goggles and a drink bottle. Children are encouraged to try goggles as this makes it more comfortable to submerge under water. If children are swimming in our 25m Pool, it is recommended they wear rash shirts. Infants must also wear an aqua nappy. Children in the Barracudas and Swordfish levels will also need to bring a pool buoy, kickboard and flippers.
Yes. We have a make-up policy in place for missed Learn-to-Swim lessons.
Each individual enrolled with the UQ Sport Swim School is entitled to five (5) make-up lessons per calendar year. Make-up lessons need to be booked within seven (7) days of the missed lesson. Please note, customers must hold an active Swim School enrolment to attend a make-up lesson.
If a medical certificate is provided for a long-term illness or injury, an immediate cancellation of the individual’s enrolment will be processed. The medical certificate must be lodged in-person at the Aquatic Centre.
For further information on how to book a make-up lesson, please contact the Aquatic Centre reception staff.
Yes. UQ Sport incorporates water safety into each Learn-to-Swim class. Throughout the year, we also dedicate weeks where instructors spend time talking to the children about water safety, simulate dangerous situations and instruct them on how to use safety equipment.
Yes! If your booked lesson time is no longer convenient for you, you may adjust the booking via our My Account portal by clicking or tapping the ‘Courses’ tab. Please note, changing your enrolment to another day or time may vary your Direct Debit payment. You will be notified of any price changes prior to confirming the change.
Yes! If your booked lesson time is no longer convenient for you, you may adjust the booking via our My Account portal by clicking or tapping the ‘Courses’ tab. Please note, changing your enrolment to another day or time may vary your Direct Debit payment. You will be notified of any price changes prior to confirming the change.
Private lessons are available upon request. Times and days are limited depending on Pool and instructor availability, but make-up lessons are not available. All private lessons run for 30 minutes and are booked as a group of lessons. For further information, please contact the Aquatic Centre reception staff.
Yes, all our Pools are heated year-round. The Program Pool is heated to 32°c and features a covered enclosure. The 50m Pool is heated to 26°c, and the 25m Pool is heated to 29°c.
Learn-to-Swim lessons will be cancelled in the event of extreme weather, including electrical storms. Where possible, our reception staff will attempt to call or SMS customers directly to notify them of the cancelled lesson, however, please be sure to call the Aquatic Centre reception staff, or check UQ Sport’s Alerts page, and social media channels for updates.
UQ Sport Ltd is a division of UQ Holdings.
