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What can we help you with?
Fitness Centre FAQs
- What are the Fitness Centre's opening hours?
- When is peak time at the Fitness Centre?
- What do I need to bring when I come to the Fitness Centre?
- What etiquette do I need to follow at the Fitness Centre?
- Where can I put my bag at the Fitness Centre? Do you have lockers for hire?
Aquatic Centre FAQs
- What are the Aquatic Centre's opening hours?
- How much does it cost to enter the UQ Sport Aquatic Centre?
- When is peak time at the UQ Sport Aquatic Centre?
- What do I need to bring when I come to the swimming pool?
- What etiquette do I need to follow at the UQ Sport Aquatic Centre?
Social Sport FAQs
- What is the maximum number of players allowed on a team?
- How old do I have to be to play?
- I’ve just enrolled as an individual. What do I have to do now?
- My friend and I just enrolled as individuals. Can we play in the same team?
- Will games be played on Public Holidays and during Semester breaks?
UniSport Nationals FAQs
- Do I need to register on the UniSport website to compete at UniSport Nationals?
- When do registrations open?
- How much does it cost to attend a UniSport Nationals event, and what does the cost include?
- What happens if I need to withdraw from my UniSport Nationals event?
- What happens if I accidentally register information incorrectly?
- How do I update my personal details?
The easiest way to manage your account – including updating your contact details – is via our My Account portal, accessible at the top of the UQ Sport homepage.
- Can I buy a new Membership online?
Yes, you can buy a new 4 or 12 Month, or Direct Debit Membership, via our My Account portal.
- How do I suspend my Membership?
Membership suspensions can be processed by visiting or calling the Fitness Centres at either the St Lucia or Gatton campuses. Please note, suspension limits apply, and are outlined in the Membership Terms and Conditions.
- How do I cancel my Direct Debit Membership?
You can cancel your Direct Debit Membership via the UQ Sport My Account portal. Once logged in, click or tap the ‘Dashboard’ tab, and select ‘Memberships’ to process your cancellation request. Please note, you must serve the Minimum Term of 13 Direct Debit payments before cancelling, and you must provide 14 days’ notice of your intention to cancel your Membership.
- Can I cancel my 4 or 12 Month Membership?
No, only Direct Debit customers can cancel their Membership.
- Do I get a discounted rate if I am a student from a different university?
No, discounts only apply to students currently studying at The University of Queensland.
- What Memberships do you offer?
View all St Lucia Memberships.
View all Gatton Memberships.
- How do I check-in for a Group Fitness class?
If you’re a Gold Member (St Lucia), you’ll need to check-in for a Group Fitness class via our My Account portal. Once you’re logged-in to My Account, click on the ‘Group Fitness’ tab, and select your preferred class and session time. After you’ve secured a place, an electronic entry ticket will be generated. Simply present your e-ticket, via your smartphone, on arrival at the venue.
- What other options are there if I don’t want to commit to a Membership?
Our Aquatic, Fitness and Tennis Centres at St Lucia, as well as our Fitness & Aquatic Centre at Gatton, offer a range of Casual Entry Passes. You can also book indoor and outdoor courts at both campuses, and participate in an array of coaching programs. See the UQ Sport website for all the options.
- What is the Minimum Term for Direct Debit Memberships?
The minimum term for Direct Debit Memberships is 13 fortnightly payments.
- My question hasn’t been answered. Where can I get further information?