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What can we help you with?
Learn-to-Swim FAQs
- Can my child practise at the UQ Sport Aquatic Centre outside of their program time?
- What is the cancellation policy?
- I am a Bubble Club member. What happens when my baby turns 6 months old?
- Am I entitled to a discount if my child attends multiple Learn-to-Swim classes per week, and/or I have other children enrolled in classes?
- How will my child be placed in the correct level, and when will I know they are ready to progress to a new level?
Social Sport FAQs
- What is the maximum number of players allowed on a team?
- How old do I have to be to play?
- I’ve just enrolled as an individual. What do I have to do now?
- My friend and I just enrolled as individuals. Can we play in the same team?
- Will games be played on Public Holidays and during Semester breaks?
Memberships FAQs
- How do I cancel or suspend my Direct Debit Membership?
- Do I get the discount prices if I am from a different university?
- What Memberships do you offer?
- What 4 Month Memberships will be available to purchase as of 1 February 2019?
- What other options are there if I don’t want to commit to a Membership?
UniSport Nationals FAQs
- Who coordinates the team to compete at UniSport Nationals on behalf of UQ?
- When and where are UniSport Nationals held?
- Who is eligible to compete for Team UQ at UniSport Nationals?
- I have deferred study, or am about to graduate. Can I still compete for Team UQ at UniSport Nationals?
- Do I need to qualify to compete at UniSport Nationals?
Membership Changes (February 2019)
- Can I purchase a 3 Month Membership as of 1 February 2019?
- I purchased a 3 Month Membership prior to 1 February 2019. Will an extra month be credited to my existing 3 Month Membership now a 4 Month Membership has been introduced?
- What 4 Month Memberships will be available to purchase as of 1 February 2019?
- What is the Minimum Term for Direct Debit Memberships?
- Will the complimentary 60-minute Fitness Consultation be available to Gold, Gym/Cardio and Gym/Pool Members as of 1 February 2019?
PT / Fitness Consultation Sessions
- Will the complimentary 60-minute Fitness Consultation be available to Gold, Gym/Cardio and Gym/Pool Members as of 1 February 2019?
- What is involved in the three complimentary 30-minute Personal Training sessions available to new and renewing Gold Members?
- What is involved in the complimentary 30-minute Fitness Consultation available to Gold, Gym/Cardio and Gym/Pool Members?
- How do I book a complimentary 30-minute Personal Training session, or 30-minute Fitness Consultation, as part of my Membership?
- What are the Aquatic Centre's opening hours?
- When is peak time at the Aquatic Centre?
From 5:30am to 7:30am and 3:30pm to 5:30pm Monday to Friday is when the UQ Sport Aquatic Centre tends to be at its busiest.
- What do I need to bring when I come to the Pool?
A drink bottle, towel, appropriate swimwear, swim cap, and goggles (if preferred).
- What etiquette do I need to follow at the Aquatic Centre?
To ensure the safety and enjoyment of all swimmers at the Aquatic Centre, please adopt the following swimming etiquette:
- Keep to the left of the black line.
- Stop at the end of the lane to allow faster swimmers to pass.
- Adhere to the slow, medium and fast signage.
- Be considerate and encouraging to other swimmers.
- Don’t stop in the middle of the Pool.
- Look both ways and take extra care when crossing the lanes to exit the Pool.
- Don’t hang or sit on the lane ropes.
- Keep the end of the Pool clear for turning.
- Do not swim or kick in pairs.
- Do you have lockers for hire at the Aquatic Centre?
There are temporary lockers available to hire at the UQ Sport Aquatic Centre which cost $2 for three hours. There are also permanent lockers available which are $100 for six months and $200 for 12 months.
- What lanes are free for general swimming?
At all times, a minimum of four 50m lanes (between both the 25m and 50m Pools) will be available for lap swimming, regardless of the amount of squads or classes happening.
- Are the Pools heated?
Yes! All our Pools are heated year-round. TheProgram Pool is heated to 33°C and features a covered enclosure. The 50m Pool is heated to 27°C, and the 25m Pool is heated to 29°C.
- When is the Program Pool available to the public?
Program Pool availability varies due to changing program times. Please see the Learn-to-Swim
timetable for when the Program Pool is available. - I'm a student. Do I get a discount on Pool entry or swimming lessons?
Yes! If you are studying at UQ you are charged a UQ Student rate instead of the full price. UQ students can also get $3.50 Pool entry between 1pm-2:30pm on weekdays. Find out more about our UQ Sport Aquatic Centre prices.
- How do I get to the UQ Sport Aquatic Centre?
- Where can I find more information about Learn-to-Swim programs?
- My question hasn’t been answered. Where can I get further information?
