Can my child practise at the UQ Sport Aquatic Centre outside of their program time?
Yes! Children are free to practise their swimming at any time, providing a Casual Entry Pass has been purchased.
What is the cancellation policy?
All UQ Sport enrolments are paid in advance. Customers are required to give 28 days’ notice prior to their last lesson and complete a minimum of one (1) payment prior to cancelling.
I am a Bubble Club member. What happens when my baby turns 6 months old?
Once your child reaches 6 months of age, your Direct Debit payment will automatically begin. If you do not wish for this to occur, please inform the Learn-to-Swim Coordinator.
Am I entitled to a discount if my child attends multiple Learn-to-Swim classes per week, and/or I have other children enrolled in classes?
If your child is booked in to attend two or three Learn-to-Swim lessons in a single week, you may be eligible to receive a discount (available on selected class times and levels).
For full Terms and conditions, please contact the Aquatics Centre.
How will my child be placed in the correct level, and when will I know they are ready to progress to a new level?
UQ Sport Learn-to-Swim instructors monitor the progression of each child in every Learn-to-Swim lesson they attend, ensuring they are placed in the level most appropriate to their swimming skill.
When a child has been assessed by a UQ Sport Deck Supervisor as being ready to move up a level, the child’s parent or carer will be notified of the assessment outcome.
Where will Kids Learn-to-Swim classes be held?
Kids Learn-to-Swim classes will be held both in the Program Pool and the 25m Pool – increasing UQ Sport’s capacity to run Learn-to-Swim lessons. The following Learn-to-Swim classes will be held in the Program Pool:
The following Learn-to-Swim classes will be held in the 25m Pool:
What are the UQ Sport Kids Learn-to-Swim levels?
- Tadpoles: 4 months – 12 months
- Frogs: 12 months – 2 years
- Seahorses: 2+ years
- Turtles: 3+ years, ability-based (children with no swimming experience)
- Starfish: 3+ years, ability-based (children with a minimum 12 months’ swimming experience)
- Octopus: ability-based
- Crocodiles: ability-based
- Stingrays: ability-based
- Barracudas: ability-based
- Swordfish: ability-based
Do I need to participate and/or supervise my children in their swimming lesson?
Parent or carer participation is required if your child is participating in a Tadpoles, Frogs or Seahorses Learn-to-Swim lesson. For all other Learn-to-Swim classes, parents and carers are required to sit by the Pool whilst their child completes their lesson.
All children under the age of 16 must be accompanied by an adult at all times. For all Learn-to-Swim and Swim Squad programs, a parent or carer must stay within the confines of the UQ Sport Aquatic Centre during the time of the lesson, and bear responsibility for providing aid, should it be required.
You are also responsible for taking your child to the bathroom during the lesson if required, and must be at the Poolside at the conclusion of their lesson.
What if my child has a medical condition or needs to take medication during a program?
If your child has any medical conditions – such as asthma, anaphylaxis or epilepsy, or requires any medication to be administered during a program by a UQ Sport staff member – you must ensure a Permission to Administer Medication form has been completed and submitted. The child’s parent and/or carer must also lodge an Action Plan (a written document stating all required medical actions) to the Program Coordinator prior to commencement of the program.
What policies does UQ Sport have?
UQ Sport has a number of policies and procedures in place to ensure your child can participate in a fun and safe environment that fosters growth and learning. These policies include, but are not limited to, sun safety, child protection, programming, staff codes of conduct, First Aid, administration of medication, grievances, emergencies, arrival and departure, and behaviour management.
Does UQ Sport have insurance?
Yes! UQ Sport is insured for public liability and professional indemnity.
What is the ratio of children to instructors?
The ratio of instructors-to-children for each level is as follows:
Tadpoles – 1:6
Frogs – 1:6
Seahorses – 1:6
Turtles – 1:3
Starfish – 1:3
Octopus – 1:4
Crocodiles – 1:5
Stingrays – 1:6
Barracudas – 2:14
Swordfish – 2:14
How do I enrol in a Swim Program?
To enrol in a Learn-to-Swim program please contact us.
What does my child need to bring to each lesson?
Children attending all UQ Sport Swim School Learn-to-Swim programs should bring a towel, swimming cap, sunscreen, swimmers, goggles, and a drink bottle. Children are encouraged to try goggles as this makes it more comfortable to submerge under water. If children are swimming in our 25m Pool it is recommended they wear rash shirts. Infants must also wear an aqua nappy. Children in the Barracudas and Swordfish levels will also need to also bring a pool buoy, kickboard and flippers.
My child is unwell and has missed a class. Is there a make-up policy?
Yes! We have a make-up policy in place for missed Learn-to-Swim lessons. Each individual enrolled with the UQ Sport Swim School is entitled to five (5) make-up lessons per calendar year. Make-up lessons need to be booked within seven (7) days of the missed lesson, and must be for a weekday class. There must be a minimum of four (4) weeks between each missed make-up lesson. If you are unable to attend the make-up lesson, a Family Swim Pass (single entry for two adults and up to three children) may be offered at the discretion of UQ Sport Swim School staff.
If a medical certificate is provided for a long-Term illness or injury, an immediate cancellation of the individual’s enrolment will be processed. The medical certificate must be lodged in person at the UQ Sport Aquatic Centre.. When emailing, please provide details of the child’s name, the lesson they attend, and a contact number for the parent or carer.
For further information on how to book a make-up lesson, please contact the Aquatic Centre.
Which level is appropriate for my child?
In most occasions we require children over the age of 3 to attend an assessment to establish what level would best suit your them.
When can my child progress to the next level?
Children are assessed on a continual basis by our Deck Supervisors. If your child is ready to progress to the next level, you will be advised by staff. Progression is not limited to a particular week of the Term.
Do you conduct water safety components in programs?
Yes! UQ Sport incorporates water safety into each Learn-to-Swim class. Throughout the year, we also dedicate weeks where instructors spend time talking to the children about water safety, simulate dangerous situations, and instruct them how to utilise safety equipment.
Can I transfer to another day if the time is no longer convenient?
Yes! If your booked lesson time is no longer convenient for you, you may adjust the booking to another day or time as long as there is a vacancy and prior notice is provided.
Are private lessons available?
Private lessons are available upon request. Times and days are limited depending on Pool and instructor availability, but make-up lessons are not available. All private lessons run for 30 minutes and are booked as a Course of lessons.
Are the Pools heated?
Yes! All our Pools are heated year-round. The Program Pool is heated to 33°c and features a covered enclosure. The 50m Pool is heated to 27°c, and the 25m Pool is heated to 29°c.
What happens in bad weather?
In the event of bad weather, please contact the UQ Sport Aquatic Centre to see if your child’s lesson has been called off the lesson. We will not operate lessons during electrical storms.
Where can I park?
My question hasn’t been answered. Where can I get further information?
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- Memberships FAQs
- UQ Sporting Scholarships FAQs
- Short Courses FAQs
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- Kids Parties FAQs
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