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What can we help you with?
Learn-to-Swim FAQs
- Can my child practise at the UQ Sport Aquatic Centre outside of their program time?
- What is the cancellation policy?
- I am a Bubble Club member. What happens when my baby turns 6 months old?
- Am I entitled to a discount if my child attends multiple Learn-to-Swim classes per week, and/or I have other children enrolled in classes?
- How will my child be placed in the correct level, and when will I know they are ready to progress to a new level?
Social Sport FAQs
- What is the maximum number of players allowed on a team?
- How old do I have to be to play?
- I’ve just enrolled as an individual. What do I have to do now?
- My friend and I just enrolled as individuals. Can we play in the same team?
- Will games be played on Public Holidays and during Semester breaks?
Memberships FAQs
- How do I cancel or suspend my Direct Debit Membership?
- Do I get the discount prices if I am from a different university?
- What Memberships do you offer?
- What 4 Month Memberships will be available to purchase as of 1 February 2019?
- What other options are there if I don’t want to commit to a Membership?
UniSport Nationals FAQs
- Who coordinates the team to compete at UniSport Nationals on behalf of UQ?
- When and where are UniSport Nationals held?
- Who is eligible to compete for Team UQ at UniSport Nationals?
- I have deferred study, or am about to graduate. Can I still compete for Team UQ at UniSport Nationals?
- Do I need to qualify to compete at UniSport Nationals?
Membership Changes (February 2019)
- Can I purchase a 3 Month Membership as of 1 February 2019?
- I purchased a 3 Month Membership prior to 1 February 2019. Will an extra month be credited to my existing 3 Month Membership now a 4 Month Membership has been introduced?
- What 4 Month Memberships will be available to purchase as of 1 February 2019?
- What is the Minimum Term for Direct Debit Memberships?
- Will the complimentary 60-minute Fitness Consultation be available to Gold, Gym/Cardio and Gym/Pool Members as of 1 February 2019?
PT / Fitness Consultation Sessions
- Will the complimentary 60-minute Fitness Consultation be available to Gold, Gym/Cardio and Gym/Pool Members as of 1 February 2019?
- What is involved in the three complimentary 30-minute Personal Training sessions available to new and renewing Gold Members?
- What is involved in the complimentary 30-minute Fitness Consultation available to Gold, Gym/Cardio and Gym/Pool Members?
- How do I book a complimentary 30-minute Personal Training session, or 30-minute Fitness Consultation, as part of my Membership?
